Late nights, stressful deadlines, game changing campaigns and a whole lot of love along the way. From joining one of the world’s largest advertising agencies, onto the second best places to work in Canada–I have had the opportunity to be surrounded by the best of the best, spending years on groundbreaking campaigns and solving complex industry challenges. I had the privilege of getting to know clients, families and business owners across Alberta and beyond to bring forward their unique, compelling stories. My co-workers were my greatest challengers, closest companions and my 30s were without a doubt one part exhausting, one part exhilarating.
A breath. A breath of spellbinding, perspective-changing approaches to this industry, the people it engages, and those who create the stories that bring us together–and, well, keep us together. My goal is to walk (or dance) into every room and energize it. I seek to connect with everyone from the barista at my favourite coffee shop, to the eager business owners I’m privileged to engage with every day. This next chapter is about you, and being able to guide you through your story in your voice.
Pens, stamps, stationary, labels, price tags. My 1984 Christmas List. My mother, being the best dang woman she is, did her best to get me not only all those goodies, but to make sure little Laurie had her very own “Business Woman Package.” You could find me running around the house putting price tags on the chesterfield, the piano and on all my mother’s clothes (very obviously not for sale), and bringing her friend’s through the customer experience (and even the odd phone call survey to ensure their satisfaction), all I knew was that I loved it all from start to finish. Little did I know, I had established the customer experience and journey mapping before “customer experience” and “journey mapping” was even a thing.
I was six years old.
Ever since then there has been a fire in my belly, and 35 year later, it’s still very much there.